Omnichannel for Customer Service – Conversation Categories
With Microsoft's Omnichannel for Customer Service I recently had a requirement to create one or more categories for each conversation. The ide...
Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.
With Microsoft's Omnichannel for Customer Service I recently had a requirement to create one or more categories for each conversation. The ide...
Join Ben and Scott in Episode 281 as they discuss the latest updates to M365 web apps. They delve into the new account switching feature and i...
Get insights into the latest update on the 2022 Gartner Magic Quadrant for Business Intelligence by reading this blog post. The post is update...
SQL 4 CDS has released version 6.1 which brings some useful new updates. One of the main improvements in this release is related to data types...
Azure Virtual Network Manager AVNM is a one-stop-shop for managing the connectivity and security of virtual networks, or VNets, at scale. In t...
Background GitHub Actions makes it easy for customers to automate all their software workflows, with world-class CI/CD. Users can build, test,...
The transition to digital marketing has led many organisations to marketing automation tools, but which solution is right for your Microsoft D...
Microsoft have introduced Dataverse search, which helps users quickly find what they are looking for and provides several other benefits. What...
During the SQL Day 2022 conference, a session was held titled "10 myths and errors related to Power BI," in which several myths and errors rel...
In this post, the author discusses the key components of user stories for Dynamics 365 or Power Platform projects. The author shares an experi...
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