Microsoft Dynamics 365 Field Service: Latest Dynamics 365 Field Service

Dynamics 365 Contact Center – Automatically handle waiting conversations when queues close or become unstaffed

We are announcing the ability to automatically handle waiting conversations when queues close or become unstaffed in Dynamics 365 Contact Cent...

Microsoft Teams: Queues app on phone devices

Soon, the Queues app will be generally available for agent experiences on Teams certified phone devices. The intuitive interface and real-time...

Microsoft Rolls Out the New Calendar Sharing Model

An automatic upgrade is currently ongoing to move Outlook calendar sharing from the old MAPI-based model to a new REST-based model. The new mo...

Connecting customer-built AI to Microsoft 365 Copilot: The Proxy Agent Pattern

Dynamics 365 Business Central: Hide and show list views

Hi, Readers.Today I would like to share another mini tip about Business Central, how to hide and show list views. As you know, when you have s...

Microsoft Copilot (Microsoft 365): Declarative agents with Actions available in GCC High and DoD

Declarative Agents with Actions enable Microsoft 365 Copilot to take real-world actions by invoking APIs, plugins, and enterprise workflows di...

Microsoft Purview: Insider Risk Management – Unified alert queue

We’re introducing a new unified alert triage experience in Insider Risk Management that brings agent‑driven insights directly into the standar...

Endpoint Data Loss Prevention — Endpoint DLP now supports a pre curated list of file extensions for the file extension condition

Endpoint DLP now includes a pre curated list of file extensions for the file extension condition. Previously, file extensions were entered as ...

Outlook: Variable number of message preview lines

Outlook for Windows and Outlook for Web will now allow users to modify how the preview text for emails show in the message list. The preview t...

Microsoft Copilot (Microsoft 365): Support for MCP Agents with Interactive UI Widgets in Government Clouds

Feature description: Model Context Protocol (MCP) based agents in Microsoft 365 Copilot Chat will now be able to surface rich, interactive UI ...