Dynamics 365 Customer Voice
We are announcing a new feature for Dynamics 365 Customer Service known as Case Sentiment Insights. This feature is designed to give agents an...
We are announcing the ability to simulate case‑resolution flows before production in Dynamics 365 Customer Service. This feature will reach ge...
We are introducing consent-based recording in Dynamics 365 Contact Center to enhance trust, ensure regulatory compliance, and reduce risk duri...
We are announcing the ability to control AI insights generation with meeting sensitivity labels in Microsoft 365 Copilot for Sales. This featu...
We are announcing the ability to configure admin settings for meeting AI insights sharing governance in Microsoft 365 Copilot for Sales. This ...
We are announcing the ability to surface recommended next steps for agents in Dynamics 365 Customer Service. This feature will reach general a...
We are announcing the ability to enhance the timeline with AI-driven filtering and attribution in Dynamics 365 Customer Service. This feature ...
We are announcing the ability to cancel voice consult with an external number in Dynamics 365 Contact Center. This feature will reach general ...
We are announcing the ability to use the SMS channel to engage with customers proactively in Dynamics 365 Contact Center. This feature will re...
We are announcing the ability to find, filter, and sort records using natural language queries directly within smart grid through Copilot Sear...
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