Dynamics 365 Customer Voice

Microsoft Dataverse – Create Dataverse agent users with Microsoft Entra agent identity

We are announcing the ability to create Dataverse agent users with Microsoft Entra agent identity in Microsoft Dataverse. This feature will re...

Dynamics 365 Contact Center – Consult, transfer securely for PSTN numbers, and IVR

We are announcing the ability to securely consult and transfer calls to non-Microsoft systems for PSTN numbers, and IVR in Dynamics 365 Contac...

Microsoft Power Automate – Configure notifications for desktop flow checker in admin portal

We are announcing the ability to configure notifications for the desktop flow checker in the admin portal in Microsoft Power Automate. This fe...

Dynamics 365 Sales – Accelerate Sales Opportunity Agent deployment with simplified admin configuration

We are announcing the ability to accelerate Sales Opportunity Agent deployment with simplified admin configuration in Dynamics 365 Sales. This...

Power Platform – View sensitivity labels in connectors

We are announcing the ability to view sensitivity labels in connectors in Power Platform. This feature will reach general availability on June...

Dynamics 365 Contact Center – Delight your customers with the enhanced chat widget

We are announcing the ability to delight your customers with the enhanced chat widget in Dynamics 365 Contact Center. This feature will reach ...

Sales Research Agent | Dynamics 365 Sales

D365 CE 2026 Release Wave 1: For Sales & Service Teams

Microsoft continues to evolve Dynamics 365 Customer Engagement with updates that affect how organizations manage sales pipelines, customer ser...

Introducing Microsoft 365 Business with Copilot: The new standard for small business

On July 1, we're introducing new Microsoft 365 SKUs with Copilot built-in, designed to fit into the way small businesses already work. The pos...

SharePoint Framework (SPFx) roadmap update – May 2026

SPFx is powering the future of Microsoft 365 with AI driven portals and deep integrations across SharePoint and Microsoft 365. The May 2026 up...