Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Daniel's on vacation, so Darrell delivers a demo-heavy 365 Message Center Show episode to distract you. Tasks from Teams meeting notes can soo...
Insights into AI spend (Copilot credit usage) at a group or team level will be available in Viva Insights as a dashboard and in Advanced insig...
We are introducing a new feature for leaders and analysts of Viva Insights, where they can view a Power BI report, and edit time range, filter...
Field Service Mobile just got smarter. New updates help technicians work faster, stay connected, and handle jobs with fewer clicks. The post ...
Microsoft Dataverse is the heart of the Power Platform ecosystem. Whether you’re building Power Apps, Power Automate flows, Dynamics 365...
You're three days from go-live. The migration is done, the data is in, and the client is running final validation. Then someone opens the Acco...
Microsoft 365 Copilot now lets admins create and publish organization-specific prompts in Copilot Chat, guiding users with curated, relevant s...
Microsoft Teams will allow users to open message links in a new window on desktop (Windows and Mac) starting July 2026, enhancing multitasking...
Microsoft Edge Enterprise Preview lets admins validate prerelease builds within the Stable app, offering centralized control, user opt-out, an...
We are announcing the ability to apply governance policies to email attachments in Dynamics 365 Customer Service. This feature will reach gene...
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