Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

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Article

Optimize workforce operations across people and AI agents with Dynamics 365

Workforce engagement management in Dynamics 365 helps service organizations plan, manage, and improve performance across customer service reps...

Microsoft Dynamics 365 Blog 2 months ago 11

Article

Customer experience leadership in the age of AI: A new operating model with Dynamics 365

The Microsoft 2026 Work Trend Index is clear: the constraint on transformation is not people, but the gap between what employees can do and wh...

Microsoft Dynamics 365 Blog 2 months ago 7

Article

5 Mistakes We Keep Seeing in First-Time Dynamics 365 Implementations

After working on countless Dynamics 365 Sales and Customer Service implementations, some patterns are hard to ignore. These issues don’t usual...

Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM 2 months ago 14

Article

From Duplicate Site Visits to Smarter Dispatching: A Dynamics 365 Success Story

A technician once turned up at a commercial site to service a fire alarm, only to discover another engineer had already visited that same morn...

Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM 2 months ago 15

Article

A Smarter Way to Control Data Replication in Microsoft Fabric

Organizations increasingly use Microsoft Fabric to build analytics and reporting solutions powered by Microsoft Dataverse data. However, durin...

Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting 2 months ago 13

Article

Microsoft 365 License Price Increases in July 2026: All You Need To Know

In early December 2025, Microsoft announced a significant global update to pricing and packaging for selected commercial Microsoft 3...

Soluzione : Software Development Company | Microsoft Gold Partner 2 months ago 10

Article

Dynamics 365 Customer Service – Policy strictness control for governance rules

We are announcing the ability to tune policy strictness, controlling how aggressive violations are flagged in outbound emails to balance compl...

M365 Admin 2 months ago 1

Article

Retirement of Azure DevOps issuer in Workload identity federation service connections

We are announcing the deprecation of the Azure DevOps issuer in workload identity federation (WIF) service connections, with planned retiremen...

Azure DevOps Blog 2 months ago 14

Article

The Grief and Joys of New PowerShell Releases

A new version of the Microsoft Graph PowerShell SDK (V2.38) is available, as is a new version of the Exchange Online Management module. They d...

Office 365 for IT Pros 2 months ago 13

Spotify

Tamir Dresher: Squad Agent Workflows - Episode 407

https://clearmeasure.com/developers/forums/ Tamir Dresher is a Principal Engineer at Microsoft Threat Protection, where he focuses on scaling ...

Azure DevOps Podcast 2 months ago 11

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Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

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