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Dynamics 365 Customer Service Articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Microsoft Teams: Call quality feedback surveys for Teams Rooms on Android

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Microsoft Teams: Call quality feedback surveys for Teams Rooms on Android

Microsoft Teams will introduce call quality feedback surveys for Teams Rooms on Android starting November 2026. Users can rate audio, video, a...

M365 Admin 23 days ago 10

Microsoft Edge: Retiring legacy sign-in implementation on Windows

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Microsoft Edge: Retiring legacy sign-in implementation on Windows

Microsoft Edge on Windows will retire its legacy direct-WAM sign-in in version 157, fully adopting the OneAuth library to standardize authenti...

M365 Admin 23 days ago 15

Microsoft Defender Vulnerability Management: Private preview for selected developer package vulnerability coverage

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Microsoft Defender Vulnerability Management: Private preview for selected developer package vulnerability coverage

Microsoft Defender Vulnerability Management is privately previewing expanded vulnerability coverage for selected Node.js, Python, and Java pac...

M365 Admin 23 days ago 9

Microsoft Defender for Office 365: Post-delivery protection for malicious QR codes in Microsoft Teams

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Microsoft Defender for Office 365: Post-delivery protection for malicious QR codes in Microsoft Teams

Microsoft Defender for Office 365 extends Teams URL protection to detect malicious URLs in QR codes post-delivery, warning users and enabling ...

M365 Admin 23 days ago 10

Microsoft Teams: Analytics for desk utilization in Teams Pro Management portal

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Microsoft Teams: Analytics for desk utilization in Teams Pro Management portal

Microsoft Teams Pro Management portal will add desk utilization analytics, showing usage, reservations, occupancy, and peak patterns. Requires...

M365 Admin 23 days ago 10

‘Record A Skill’ Capability in PowerPoint Copilot

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‘Record A Skill’ Capability in PowerPoint Copilot

PowerPoint Copilot will introduce a “Record a Skill” feature in October 2026, allowing users to record and reuse workflows for com...

M365 Admin 23 days ago 21

Microsoft 365: Targeted Release retirement

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Microsoft 365: Targeted Release retirement

Microsoft 365 Targeted Release will retire in January 2027, replaced by Frontier, Standard, and Deferred release options. Administrators must ...

M365 Admin 23 days ago 16

Interim guidance for Manitoba time zone changes

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Interim guidance for Manitoba time zone changes

A time zone change affects Windows devices in Manitoba, with Windows releasing a fix in October 2026. Manitoba is permanently moving to UTC-5 ...

M365 Admin 23 days ago 13

Microsoft Purview DLP: Improved setup and Intune multi-admin approval support for unmanaged apps in Edge for Business

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Microsoft Purview DLP: Improved setup and Intune multi-admin approval support for unmanaged apps in Edge for Business

Starting November 2026, Microsoft Purview DLP will improve setup and support Intune multi-admin approval for unmanaged apps in Edge for Busine...

M365 Admin 23 days ago 13

Microsoft Viva Insights: New Power BI report publishing capabilities for leaders

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Microsoft Viva Insights: New Power BI report publishing capabilities for leaders

Microsoft Viva Insights is expanding Power BI report publishing to leaders, allowing them to publish and distribute reports directly. The R...

M365 Admin 23 days ago 5

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