Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Microsoft 365 Copilot app will introduce Notebooks in early August 2026, enabling users with a Copilot license to organize chats, content, and...
Microsoft 365 Copilot Notebooks will support TXT and RTF files as reference sources starting early July 2026, enabling users to include more t...
Microsoft Viva Insights will introduce GitHub Copilot spend and usage insights for eligible managers, Insights Analysts, and Global Administra...
Exchange Online will block creation of exact duplicate Dynamic Distribution Groups starting late July 2026 to improve reliability and reduce r...
Microsoft Viva Glint will introduce Copilot-enhanced topic assignment for employee feedback, adding five new topics to improve insights. Contr...
We are announcing the ability to use role-based access for agents and customer service representatives using Microsoft Entra ID within Dynamic...
We are announcing the ability to enable Automatic CRM Record Linking and Suggested Updates for Accounts, Contacts, and Leads in Dynamics 365 S...
Microsoft Teams is introducing a new Speaker focused layout for Teams events, prioritizing presenter video alongside shared content to enhance...
Starting August 2026, Microsoft Viva Insights Advanced Insights will no longer apply the Is Active filter by default in new Custom Query – Per...
Microsoft 365 Backup now allows admins to configure recovery windows from 3 months to 2 years, replacing the fixed 1-year default. This enhanc...
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