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Dynamics 365 Customer Service Articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Microsoft Teams: Pro Management portal Analytics & Reports Design Refresh

Article

Microsoft Teams: Pro Management portal Analytics & Reports Design Refresh

We are refreshing the way we organize the Analytics & Reports area in the Pro Management portal to make it more user-friendly. Product Mic...

M365 Admin 17 days ago 8

Copilot: Audio overviews on PDF Reteirement

Article

Copilot: Audio overviews on PDF Reteirement

Microsoft 365 Copilot mobile app’s Audio Overviews on PDFs, which create AI-generated podcast-style summaries for commercial users, will...

M365 Admin 17 days ago 9

Article

Public CDN is becoming optional during Brand Center setup

Brand Center setup will no longer require enabling Public CDN by default, allowing organizations to use branding governance without it. Public...

M365 Admin 17 days ago 8

Microsoft 365 Copilot and Power Apps: Retirement of App Builder agent and vibe.powerapps.com

Article

Microsoft 365 Copilot and Power Apps: Retirement of App Builder agent and vibe.powerapps.com

Microsoft is retiring the App Builder agent and vibe.powerapps.com by November 30, 2026, consolidating app creation into Copilot Cowork and Mi...

M365 Admin 17 days ago 26

Outlook: Reply With a Template in Rules

Article

Outlook: Reply With a Template in Rules

New Outlook for Windows and Outlook on the web will let users create inbox rules that auto-reply with saved templates, automating routine resp...

M365 Admin 17 days ago 12

Microsoft Purview Audit: AuditLogQuery API generally available and Search-UnifiedAuditLog retiring

Article

Microsoft Purview Audit: AuditLogQuery API generally available and Search-UnifiedAuditLog retiring

The Microsoft Graph AuditLogQuery API will be generally available in October 2026, replacing the Search-UnifiedAuditLog PowerShell cmdlet, whi...

M365 Admin 17 days ago 8

Dynamics 365 Sales – Information regarding the retirement of the Dynamics 365 Sales Insights standalone add-on

Article

Dynamics 365 Sales – Information regarding the retirement of the Dynamics 365 Sales Insights standalone add-on

Starting November 1, 2026, Dynamics 365 Sales Insights as a standalone add-on will have reached end of support. Sales Insights is a legacy off...

M365 Admin 17 days ago 9

How to Retrieve SharePoint Sites with the Graph SDK

Article

How to Retrieve SharePoint Sites with the Graph SDK

If you use the Microsoft Graph PowerShell SDK, you might know that the Graph APIs for SharePoint sites sometimes need a little help. For insta...

Office 365 for IT Pros 17 days ago 7

Reliable Enterprise Automation: Build Workflows That Scale Without Breaking Trust

Article

Reliable Enterprise Automation: Build Workflows That Scale Without Breaking Trust

Introduction Automating an invoice check can save time; a brittle workflow can also send the wrong payment through several systems before anyo...

Softchief Learn 18 days ago 9

High-Volume Power Automate Workflows: Scale Throughput Without Bottlenecks

Article

High-Volume Power Automate Workflows: Scale Throughput Without Bottlenecks

Introduction A flow that handles ten records in seconds may struggle with ten thousand. As volume grows, runs can slow down, connectors can th...

Softchief Learn 18 days ago 9

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