Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Returns the month of a date as a number from 1 to 12. Empty date fields return 12
There is a quiet failure happening inside many Dynamics 365 CRM environments right now. Organizations invest in predictive analytics for Dynam...
In today’s business environment, organizations are not only adopting AI-powered agents to automate tasks but also looking for better ways to c...
When you build an app in Microsoft Power Apps, the screen layout is only the visible part. The real behavior of the app depends on the logic b...
In Microsoft Dataverse, users do not always see all the data stored in a table. What they can view depends on their security permissions, role...
Microsoft will delete unlicensed OneDrive for Business accounts that aren’t paid for (to be archived) after July 2026. Up to now, it’s been po...
JsonDocumentBuilder and JsonWorkspace provide pooled, version-tracked mutable documents - the core V5 design trade-off that replaces V4's immu...
Webhooks in Business Central with API Pages: concept and a hands-on example Imagine you order food at a crowded restaurant. You have two optio...
In my previous post, Getting Started: Build Your First Power Apps Code App, I walked through the manual steps to scaffold and publish a Code A...
TL;DR: Most Dynamics 365 adoption problems are not technology problems. They are configuration, training, and post-go-live support problems. S...
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