Dynamics 365 Customer Service Articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Article

How to Use Deep Agents with Azure Cosmos DB – Plan, act, and verify against operational data

Deep Agents is an agent harness built on LangGraph, for agents that need to work through a task over many steps instead of a single LLM call. ...

Azure Cosmos DB Blog 4 months ago 27

Article

5 Mistakes We Keep Seeing in First-Time Dynamics 365 Implementations

After working on countless Dynamics 365 Sales and Customer Service implementations, some patterns are hard to ignore. These issues don’t usual...

Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM 4 months ago 20

Article

From Duplicate Site Visits to Smarter Dispatching: A Dynamics 365 Success Story

A technician once turned up at a commercial site to service a fire alarm, only to discover another engineer had already visited that same morn...

Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM 4 months ago 21

Article

Enterprise AI governance: three failure modes from two days

Persona drift, inconsistent AI safety filters, demographic inference - three real enterprise AI governance incidents and the model that addres...

mgrb 4 months ago 19

Article

A Smarter Way to Control Data Replication in Microsoft Fabric

Organizations increasingly use Microsoft Fabric to build analytics and reporting solutions powered by Microsoft Dataverse data. However, durin...

Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting 4 months ago 24

Article

Microsoft 365 License Price Increases in July 2026: All You Need To Know

In early December 2025, Microsoft announced a significant global update to pricing and packaging for selected commercial Microsoft 3...

Soluzione : Software Development Company | Microsoft Gold Partner 4 months ago 34

Article

Dynamics 365 Customer Service – Policy strictness control for governance rules

We are announcing the ability to tune policy strictness, controlling how aggressive violations are flagged in outbound emails to balance compl...

M365 Admin 4 months ago 13

Article

Get ready for Windows 11, version 26H2

The next feature update for Windows 11 will be version 26H2. This version continues our focus on delivering a predictable, low-disruption upda...

M365 Admin 4 months ago 29

Article

Retirement of Azure DevOps issuer in Workload identity federation service connections

We are announcing the deprecation of the Azure DevOps issuer in workload identity federation (WIF) service connections, with planned retiremen...

Azure DevOps Blog 4 months ago 30

Article

MCP vs MCP Server

If you’ve been following the world of Artificial Intelligence and AI assistants recently, you’ve probably heard the terms MCP and MCP Server t...

Power Platform Learning 4 months ago 18

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Dynamics 365 Customer Service Articles

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