Dynamics 365 Customer Service – Policy strictness control for governance rules

We are announcing the ability to tune policy strictness, controlling how aggressive violations are flagged in outbound emails to balance compliance and productivity in Dynamics 365 Customer Service. This feature will reach general availability on July 3, 2026. How does this affect me? This feature lets your environment adjust how strictly governance policies evaluate outgoing emails in Dynamics 365 Customer Service. Policies are set to medium strictness by default and can be tuned by policy type, using stricter settings for data protection or regulatory requirements and more flexible settings for tone or general content guidance. At runtime, the Governance Agent uses the configured strictness level to flag potential policy violations, helping maintain consistent enforcement while supporting compliance needs, agent productivity, and smoother customer communications. What action do I need to take? This message is for awareness, and no action is required. Message ID: MC1397526

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