Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Starts a workflow when a new email arrives in Gmail. Polls on a schedule; filter by label, sender, or search.
In the previous post in the series, we covered the security decisions you make on day one. In this part, we will talk about how to give your a...
Plenty of AI tools claim to be built for finance; Microsoft 365 Copilot in Excel is proving it in practice. The post Copilot in Excel: Built f...
Plenty of AI tools claim to be built for finance; Microsoft 365 Copilot in Excel is proving it in practice. The post Copilot in Excel: Built f...
Businesses need to manage multiple activities beyond their core operations. From finance and inventory management to customer relationship man...
In Part 1, we explored how Prompt Columns in Microsoft Dataverse bring generative AI directly into business data, helping organizations automa...
Microsoft Viva Insights Analytics Workbench will add a flexible query feature for exploring Microsoft 365 Copilot agent usage, enabling analys...
OneDrive for the web will replace the “More places” experience with a new Libraries view by mid-July 2026, enhancing access to Sha...
Excel Power Query is updating its authentication flow for Organizational Accounts (Microsoft Entra ID) to enhance security and reliability. Us...
Microsoft eCDN analytics data retention is reduced from 360 to 180 days, effective July 27, 2026. Data older than 180 days will be deleted aut...
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