Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Microsoft Planner will introduce custom templates in July 2026, enabling users to convert plans into reusable templates shared within Microsof...
Rollout schedule Start menu began gradual rollout in October 2025 to general audiences. The rollout to organizations began in June 2026. Impac...
Starting July 2, 2026, Microsoft Copilot Studio and agent roadmap updates will move from Release Planner to the Microsoft 365 Roadmap for unif...
A lawyer asked if it is possible to take a snapshot of Teams memberships (people who were members at a certain point). This isn’t something th...
Hi, Readers.Today I would like to talk about how to add Filter by item attributes to the Item Ledger Entries page. Let’s take a look at item a...
By blocking the use of maker’s credentials by AI agents, admins can increase the security and compliance of agents in their organization...
The Task Details Sidecar lets you view and edit task details in a side pane while keeping your Board, Grid, or My Tasks view visible. Update t...
Outlook contacts become available system-wide (caller ID, Phone, Messages, Siri) using Apple’s Contact Provider framework — without full...
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