Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

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Microsoft Teams: Enhanced IntelliFrame with AI data channel for intelligent cameras

Microsoft Teams Rooms on Windows will gain enhanced IntelliFrame AI features via certified intelligent cameras, enabling faster speaker framin...

M365 Admin 27 days ago 2

Article

Microsoft Teams: Teams shared display mode and peripheral detection for BYOD spaces

Microsoft Teams is introducing shared display mode and enhanced peripheral detection for BYOD meeting spaces to improve meeting join experienc...

M365 Admin 27 days ago 1

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Microsoft SharePoint Embedded: Update to driveItem.webUrl behavior

Microsoft is updating SharePoint Embedded’s driveItem.webUrl to return browser launch URLs instead of stable file locations. Use driveIt...

M365 Admin 27 days ago 1

Article

Microsoft Copilot Studio – New workflows designer

We are announcing the ability to design, evaluate, and publish sophisticated agentic automations using the new workflows designer in Microsoft...

M365 Admin 27 days ago 3

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Sales in Microsoft 365 Copilot – Configure Sales agent starter prompts across applications

We are announcing the ability to configure Sales agent starter prompts across applications in Sales in Microsoft 365 Copilot. This feature wil...

M365 Admin 27 days ago 2

Article

Dynamics 365 Contact Center – Orchestrate conversation distribution with AI-powered playbooks

We are announcing the ability to orchestrate conversation distribution with AI-powered playbooks in Dynamics 365 Contact Center. This feature ...

M365 Admin 27 days ago 3

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Dynamics 365 Business Central: Where to find Microsoft’s Contact and Support Numbers?

Hi, Readers.Today, I’d like to briefly discuss a question I was recently asked by a partner, where to find Microsoft’s Contact and...

Dynamics 365 Lab 27 days ago 9

Article

Azure Tops $100 Billion As Microsoft Reports FY26 Q4 Results

On July 29, Microsoft released their FY26 Q4 results. We learned that Microsoft 365 Copilot has 30 million paid seats, but that's still less t...

Office 365 for IT Pros 27 days ago 6

Spotify

Episode 433: Passkeys, Passwords, and the End of SMS MFA

Welcome to Episode 433 of the Microsoft Cloud IT Pro Podcast. In this episode, Ben and Scott discuss how Microsoft 365 authentication is movin...

Microsoft Cloud IT Pro Podcast 27 days ago 6

Article

Microsoft Viva: Rolling out Custom branding in Engage

Engage is rolling out Custom Branding, a new admin-led capability that lets organizations define a customized, tenant-wide visual identity acr...

M365 Admin 27 days ago 1

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Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

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