Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

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Dynamics 365 Project Operations – Enable purchase orders with item requirements

We are announcing the ability to enable purchase orders with item requirements in Dynamics 365 Project Operations. This feature will reach pub...

M365 Admin 26 days ago 3

Article

Power Automate – Improved Power Automate licensing dashboard

We are announcing an improved licensing dashboard in Power Automate. This feature will reach general availability on August 30, 2026. How does...

M365 Admin 26 days ago 5

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Updates available for Microsoft 365 Apps for Current Channel

We’ve released updates to the following update channel for Microsoft 365 Apps: Current Channel When this will happen: We’ll be gra...

M365 Admin 26 days ago 1

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The Gap No One Talks About: Why Dynamics 365 Teams Need a Control Layer

Why Dynamics 365 teams need a control layer — and most don't have one. There's a conversation that happens in almost every Dynamics 365 enviro...

Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM 26 days ago 5

Article

Microsoft Teams: Expanded presenter visibility in Manage what attendees see

Microsoft Teams is expanding presenter visibility in Manage what attendees see for Teams events. Event organizers and producers can now drag a...

M365 Admin 26 days ago 3

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Microsoft Teams: External presenters can manage event production controls

Organizations can now allow trusted external presenters to manage Microsoft Teams event production controls. Federated (B2B) users and guest u...

M365 Admin 26 days ago 1

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Microsoft Planner: Planner Agent chat in basic plans

Planner Agent chat is coming to Microsoft Planner basic plans. This feature brings Planner Agent directly into the Planner experience, allowin...

M365 Admin 26 days ago 1

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Microsoft Teams: Manage auto attendant shared voicemails in the Queues app

We’re introducing the ability to view and manage auto attendant shared voicemails directly in the Microsoft Teams Queues app. Previously...

M365 Admin 26 days ago 1

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Microsoft 365: One-time cleanup of aged pending requests in All Agents

We’re performing a one-time cleanup of aged pending requests in the All Agents request management experience. This cleanup is intended t...

M365 Admin 26 days ago 1

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Dynamics 365 Contact Center – Start quality and coaching in one click with out-of-box criteria

We are announcing the ability to start quality and coaching in one click with out-of-box criteria in Dynamics 365 Contact Center. This feature...

M365 Admin 26 days ago 3

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Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

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