Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

Microsoft 365: Assign Different Content to Learning Groups in a Single Assignment

Enable educators to assign different content (attachments, resources, instructions) to different Individual Groups within a single Assignment....

Microsoft 365: Control access to Learning Activities and Teach

IT administrators can manage access to Learning Activities and Teach from the Microsoft 365 admin center. Configure Learning Activities separa...

PSA: Duplicate Dynamic Distribution Group detection in Exchange Online

This one will probably be of value to few Microsoft 365 tenants only, but it is on my to do list, so here goes. In June 2026, the MC1420903 me...

How Can AI Improve Software Product Development on the Microsoft Platform?

AI can improve product development by helping teams identify issues earlier, evaluate products from new perspectives, prototype ideas faster, ...

From Assistant to Agent: How AI Copilots Are Changing Customer Service Workflows

Quick answer: AI Copilots in customer service used to just answer questions and summarize cases. Now they can actually take action: updating r...

Protect, Restore & Recover Your Lost Dynamics 365 Data

Your Sales Team Does Not Need All of Sales Hub

A sales director I worked with a couple of years ago put it better than any adoption survey ever could: "We only use five of these screens. Wh...

Microsoft 365 Copilot: Planner capabilities in Copilot chat

We are introducing Planner capabilities in Microsoft 365 Copilot Chat. Users will be able to create, update, QnA Planner tasks and plans using...

Microsoft Teams: Specify who has control of production tools in meetings and webinars

Microsoft Teams is introducing a new meeting option for meetings with presenters and webinars that allows organizers to specify who has contro...

Dynamics 365 Contact Center – Pick based work assignment at queue level

We are announcing the ability to use pick-based work assignment at queue level in Dynamics 365 Contact Center. This feature will reach general...