Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

Microsoft Viva: Viva Glint – Copilot admin configuration assistance

A Copilot-powered conversational assistant embedded in the Viva Glint admin experience that answers configuration and how-to questions and pro...

Microsoft Teams: Clearer text highlighting in dark mode

We’ve improved how highlighted text looks when composing messages in dark mode, giving you a more consistent editing experience. Product...

Microsoft Teams: Upated header and dashboard for chats and channels on mobile

You can now get oriented and take action faster when using Teams on mobile, with a redesigned header and lightweight dashboard that brings key...

Microsoft Edge: Automatically unsubscribe users from notifications sent by scam and malicious sites

Microsoft Edge now helps further protect users from malicious web notifications. When a notification leads users to a site that Microsoft Defe...

How organizations are using AI agents featuring Almirall and LTM | Real-world agent case studies

Hide Expired Sessions in Event Registration Form using JavaScript (Dynamics 365 Customer Insights – Journeys)

One of our recent requirements was to ensure that users could no longer register for event sessions once the session had already ended. The go...

Merge Duplicate Records in Dynamics 365 Without Guesswork

Right now, at this exact moment, your sales team is trying to close deals on incomplete customer information. They don't know it. But deals ar...

We're Giving Away a Free All-Access Pass to Community Summit 2026 

If your day-to-day involves Microsoft Dynamics 365, Business Central, CRM, or Power Platform, here's something worth your attention. We're giv...

Last Call for On-Prem CRM: Why the EWS Retirement Matters More Than You Think

For years, many organizations have delayed moving from Dynamics CRM or Dynamics 365 Customer Engagement On-Premises to the cloud. The system s...

SLAs Your Agents Can Actually See

Every support team I have worked with has a service promise written down somewhere.…