Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Averages the values that meet one condition. Returns #DIV/0! when nothing qualifies.
This one will probably be of value to few Microsoft 365 tenants only, but it is on my to do list, so here goes. In June 2026, the MC1420903 me...
AI can improve product development by helping teams identify issues earlier, evaluate products from new perspectives, prototype ideas faster, ...
The post The Pharmaceutical Rep’s Biggest Problem Isn’t the Product, It’s the Map! appeared first on Blog | Maplytics.
Quick answer: AI Copilots in customer service used to just answer questions and summarize cases. Now they can actually take action: updating r...
A sales director I worked with a couple of years ago put it better than any adoption survey ever could: "We only use five of these screens. Wh...
We are introducing Planner capabilities in Microsoft 365 Copilot Chat. Users will be able to create, update, QnA Planner tasks and plans using...
Microsoft Teams is introducing a new meeting option for meetings with presenters and webinars that allows organizers to specify who has contro...
We are announcing the ability to use pick-based work assignment at queue level in Dynamics 365 Contact Center. This feature will reach general...
We are announcing the ability to enable purchase orders with item requirements in Dynamics 365 Project Operations. This feature will reach pub...
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