Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Buildings, rooms and desks that are added to the Places directory will have new profile cards, accessible from Copilot Chat and across other M...
Currently, clicking on cited content in Copilot opens files outside of Copilot. With this new feature, content can be opened directly in Copil...
Plugin Trace Logs in Dataverse are a built-in logging mechanism that help developers understand what happens inside a plugin while it is runni...
AI is no longer optional in CRM. With Copilot, forecasting models, and automation now embedded into Microsoft Dynamics 365, organizations expe...
Microsoft 365 Copilot’s Researcher agent will add new export formats—PowerPoint, PDF, Infographic, and Audio overview—and improve existing Wor...
To avoid Exchange Online email disruption by April 30, 2026, ensure your servers and clients trust the DigiCert Global Root G2 CA. This is cri...
Microsoft Planner’s feedback experience will align with Microsoft 365 policies starting February 2026. If the screenshot policy is Not C...
The January 2026 non-security preview update is now available for Windows 11, versions 25H2 and 24H2. Information about the contents of this u...
This feature will enable users to use discovery script and json file to define compliance policy to specific organziational needs. The experie...
Introduces enhanced controls in Content Explorer’s UI, enabling scoped visibility and filtering of SIT and label data. This will help with con...
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