Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Understand the retrieval step of RAG: Learn how database queries, keyword search, vector search, and hybrid approaches find the right informat...
The date picker is a welcome addition and will help our users quite a lot.Could you please consider defaulting to (and highlighting) the curre...
We are announcing GitHub support for source code integration in Power Platform. This feature will reach public preview on August 31, 2026. How...
We are announcing the ability to create volume spike alerts and in-app notifications in Dynamics 365 Customer Service and Dynamics 365 Contact...
We are announcing the ability to use planning group support in Adherence tracker in Dynamics 365 Customer Service and Dynamics 365 Contact Cen...
Microsoft Defender for Identity now includes a health alert for missing domain controller network traffic, helping administrators detect traff...
Microsoft Defender for Identity now includes a new sensor health issue, “No Windows events received from domain controller,” to al...
Microsoft is introducing a new policy separating Teams Events attendance and engagement report controls from Teams Meetings, managed via CsTea...
Microsoft Copilot in Excel now integrates with Power BI reports, allowing users to query governed, permission-controlled data directly in Exce...
Azure PST Import enables Microsoft 365 admins to import PST files from Azure Blob Storage into Exchange Online mailboxes using PowerShell. It ...
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