Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

Expanding global reach with Globalization Studio and new Türkiye localization in Dynamics 365 ERP 

Global ERP environments are under increasing pressure. Regulatory requirements continue to evolve, compliance processes are mov...

New enhancements to work queues that will transform how your teams manage and monitor automated workflows.

A Unified Control Center for Queue Monitoring and SLA Tracking Work queues in Power Automate are structured lists that let you assign, track, ...

Bryan Goode Presents AI in Action: L&G’s AI Customer Service Transformation

Microsoft Teams: Changes to Teams Events licensing

Starting early April 2026, advanced Teams events features will be included with Teams Enterprise licenses, supporting up to 3,000 attendees. N...

Microsoft 365 Copilot: Updates to PowerPoint on‑canvas features with Agent mode

PowerPoint will update Microsoft 365 Copilot with Agent mode for rewrite, translate, and speaker notes features, enabling chat-based interacti...

Retirement of SharePoint One-Time Passcode (SPO OTP) and transition to Microsoft Entra B2B guest accounts

SharePoint One-Time Passcode (SPO OTP) authentication will retire by August 2026, transitioning external sharing and authentication in OneDriv...

Microsoft 365 Copilot: Retirement of the Skills agent from Frontier

The Skills agent in Microsoft 365 Copilot will retire by the end of March 2026, with removal from new installations by March 16, 2026. Skills ...

Microsoft Teams: Channel Agent feature updates

Microsoft Teams is updating Channel Agent with customized welcome messages, user control over agent creation, improved scheduling, member addi...

Updates available for Microsoft 365 Apps for Current Channel

We’ve released updates to the following update channel for Microsoft 365 Apps: Current Channel When this will happen: We’ll be gra...

Microsoft Teams: delete meeting generated content in recap

Meeting organizers can now easily delete meeting generated content including recording, transcript, AI summary, and notes through the new dele...