Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Introduction A D365 Customer Engagement (D365 CE) solution may begin with a few tables and links. As teams add processes, apps, and integratio...
Would be nice to add the ability to have field parameters measures as data field for Small Multiple in ribbon charts and others... That would ...
Hi, Readers.The Early Access Preview environment for Dynamics 365 Business Central 2027 release wave 1 (BC30) is available today.This informat...
Keeping on top of what is coming to Dynamics 365 and Power Platform has always been part of the job. For years that meant waiting for the Apri...
This feature enables employees to automatically generate expense entries for predictable, repeatable business expenses (for example, monthly m...
Give AI agents and Copilot a true understanding of your business data — not just raw schema — so they can answer questions accurately with les...
Intraday Agent is an autonomous AI agent that helps manage intraday operational scenarios. The following are its high‑level capabilities. Intr...
Default meeting templates enable IT admins to automatically apply their organization’s preferred meeting settings whenever users schedule a Te...
Connect Business Central to Microsoft Fabric to make business data available for analytics, reporting, and data integration. Choose the Busine...
When you add a Teams meeting to an event in Outlook for Mac, the join link and dial-in details now appear in the invite while you’re sti...
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