Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

How to Configure an AI Model in Dynamics 365 CRM for Sales Prediction (Step-by-Step Guide)

Sales teams generate large volumes of data in Microsoft Dynamics 365 CRM, but turning that data into accurate sales predictions can be challen...

Is the New Agent 365 Worth $99?

Microsoft 365 E7 bundles Microsoft 365 E5, Microsoft 365 Copilot, the Entra Suite, and the new Agent 365 into a $99/user/month SKU. The big qu...

Business Central 2026 release wave 1 (BC28): New Early Access Preview Features page (1965, List)

Hi, Readers.The public preview for Dynamics 365 Business Central 2026 release wave 1 (BC28) is available. Learn more: Link. I will contin...

Business Central 2026 release wave 1 (BC28): Enhanced demo data for sales, purchasing, and fixed assets analytics

Hi, Readers.The public preview for Dynamics 365 Business Central 2026 release wave 1 (BC28) is available. Learn more: Link. I will contin...

Foundry Agent Service: Build, Host, and Scale Intelligent Agent Systems at Scale

Support Parallel Processing for Archive Jobs in Dynamics 365 Finance and Operations

We’re pleased to introduce a new capability for Dynamics 365 Finance and Operations archive with Dataverse long-term retention: parallel proce...

{How to} Enhance IVR with generative answers optimized for voice in Copilot Studio

Hello Everyone,Today I am going to share my thoughts on the Enhancing IVR with generative answers optimised for voice in Copilot Studio.To enh...

Prevent/Fix (Detected): Out-of-band update released for Windows Enterprise client devices running hotpatch updates

Microsoft released an out-of-band hotpatch update (KB5084597) on March 13, 2026, to fix a remote code execution vulnerability in the Windows R...

Microsoft Secure Score: New recommendations for Microsoft Defender for Endpoint

New Microsoft Secure Score recommendations for Microsoft Defender for Endpoint will roll out in public preview from late February to mid-March...

Microsoft Teams: Identify external bots joining your Teams meetings

Microsoft Teams will detect and label external meeting assistant bots joining meetings, giving organizers control to approve, deny, or remove ...