Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
If you're interested in the Distributed Application Runtime (Dapr) and how it can simplify migrating existing workloads to use cloud platform ...
With Microsoft's Omnichannel for Customer Service I recently had a requirement to create one or more categories for each conversation. The ide...
Join Ben and Scott in Episode 281 as they discuss the latest updates to M365 web apps. They delve into the new account switching feature and i...
SQL 4 CDS has released version 6.1 which brings some useful new updates. One of the main improvements in this release is related to data types...
Azure Virtual Network Manager AVNM is a one-stop-shop for managing the connectivity and security of virtual networks, or VNets, at scale. In t...
Background GitHub Actions makes it easy for customers to automate all their software workflows, with world-class CI/CD. Users can build, test,...
The transition to digital marketing has led many organisations to marketing automation tools, but which solution is right for your Microsoft D...
As the deadline for Basic authentication deprecation approaches, Microsoft is focusing on updating various endpoints and tools to effectively ...
Microsoft have introduced Dataverse search, which helps users quickly find what they are looking for and provides several other benefits. What...
In this post, the author discusses the key components of user stories for Dynamics 365 or Power Platform projects. The author shares an experi...
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