Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

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Microsoft Dataverse – Restore deleted Dataverse records within a specified timeframe

We are announcing the ability to restore Dataverse table records within a specified timeframe from any type of delete scenario. This feature w...

M365 Admin 5 months ago 3

Article

OneDrive: Discover Copilot actions in File Preview

See what Copilot can do the moment you preview a file in OneDrive or SharePoint. Ready-to-use prompts appear alongside the Copilot button, hel...

M365 Admin 5 months ago 6

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Microsoft Teams: Enhanced media quality for Direct Guest Join

You’ll notice media quality improvements including support for up to 16 participant videos (4×4 grid) and simulcast streaming when using Direc...

M365 Admin 5 months ago 4

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Microsoft Teams: Attendant Agent

Add conversational intelligence to your phone communications to ensure every customer gets served no matter what time of day – even afte...

M365 Admin 5 months ago 9

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Microsoft Teams: AI Interpreter Agent on Teams Phone Devices

Microsoft Teams Phone devices will support AI-powered live interpretation directly within calls and meetings, enabling real-time multilingual ...

M365 Admin 5 months ago 8

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Outlook: View, edit & share Copilot Pages with Outlook for Android

Users can now view, edit and share Copilot Pages with Outlook for Android, making it easier to continue working with Copilot and colleagues wh...

M365 Admin 5 months ago 3

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Business Central 2026 release wave 1 (BC28): Modernizing analytical reports for inventory

Hi, Readers.The public preview for Dynamics 365 Business Central 2026 release wave 1 (BC28) is available. Learn more: Link. I will contin...

Dynamics 365 Lab 5 months ago 16

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Breaking Change Ahead: Graph API Updates to Sensitive Email Properties

On 12/31/2026, we will begin restricting updates to sensitive properties on non-draft email messages (including subject, body, and recipients)...

Microsoft 365 Developer Blog 5 months ago 18

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Beyond Generic Sales: Solving the GovCon Challenge with Dynamics 365

For government contractors, standard sales processes don't apply. You aren't just managing "leads"; you are navigating a maze of regulatory ri...

Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM 5 months ago 5

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Better Collaboration, Better Care: All Consult Capabilities in Dynamics 365 Contact Center

Dynamics 365 Contact Center consult capabilities enable real-time collaboration across voice and digital channels, helping representatives bri...

Microsoft Dynamics 365 Blog 5 months ago 18

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Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

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