Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

Microsoft Teams: Add Breakout Room Participants in Bulk Using CSV

Support for bulk breakout room participant assignment using a CSV file, helping organizers save time when setting up breakout rooms. Product M...

Microsoft Viva: Copilot Analytics: “All”- licensed user page Copilot dashboard

The Copilot Dashboard adoption landing page will be updated to show a unified view of Copilot adoption across the organization. Instead of the...

Microsoft Teams: Enhanced cross-platform join via SIP for Teams Rooms on Android

Enable Teams Rooms on Android to join third-party meetings via SIP, delivering seamless cross-platform interoperability. This capability ensur...

Microsoft Teams: Book future meetings directly from Teams panels

You can now make an upcoming meeting reservation from a Teams panel by browsing the calendar on the device and choosing any open time slot thr...

Microsoft Teams: Queues app on Teams mobile

Manage call queues and engage with customers wherever work takes you. The Queues app on Teams mobile enables on the go workers to stay connect...

SharePoint: Lists as a knowledge source for agents in SharePoint and OneDrivea

We’re introducing support for Microsoft Lists as a knowledge source for custom agents in SharePoint and OneDrive. These custom agents can now ...

Conditional Access Policies are the Best Way to Block Access to Microsoft 365

Conditional access policies are very powerful. A beta feature appears to support time-limited blocks, but maybe the new feature is not needed ...

Business Central 2026 release wave 1 (BC28): Financial Report Statuses and Financial Report Categories

Hi, Readers.The public preview for Dynamics 365 Business Central 2026 release wave 1 (BC28) is available. Learn more: Link. I will contin...

How to Simplify Document Signing in Dynamics 365 CRM with AppsHost eSign

Organizations using Microsoft Dynamics 365 Sales often want a faster way to generate, send, sign, and manage documents without forcing users t...

Copilot Studio Knowledge Optimization to Improve Accuracy