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Dynamics 365 Customer Service Articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Copilot Studio: Agent Integration Approaches — Tools, Knowledge, and Agents

Article

Copilot Studio: Agent Integration Approaches — Tools, Knowledge, and Agents

In Copilot Studio, agent integration employs the same fundamental integration concepts and patterns used in traditional enterprise integration...

Power Platform , D365 CE & Cloud 2 months ago 20

Identity-Aware SRE Agents with kagent on Akamai LKE

Article

Identity-Aware SRE Agents with kagent on Akamai LKE

I wanted a reason to put an AI agent in front of a real Kubernetes cluster and watch what happens when two different people ask it to fix the ...

Home | Joseph Velliah 2 months ago 18

Solution Layers Spaghetti Nightmares in the Power Platform

Article

Solution Layers Spaghetti Nightmares in the Power Platform

We all know that we should use solutions in the Power Platform, but with solution come solution layers. In this post I'm looking at some issue...

SharePains Home of Microsoft Tech 2 months ago 12

Article

How to validate Date fields (Age) using JS for Power Apps Model driven app?

Power Tech Speck (Girish Uppal) 2 months ago 22

Article

API vs MCP Connectors for Copilot

Microsoft Mechanics 2 months ago 16

Dynamics 365 Finance and Operations Organisational Hierarchy: Build Clearer Reporting Structures

Article

Dynamics 365 Finance and Operations Organisational Hierarchy: Build Clearer Reporting Structures

Introduction A department list can show who exists in a company, but it cannot show how those groups relate to one another. An organizational ...

Softchief Learn 2 months ago 24

Book - Start with the Why

Article

Book - Start with the Why

Simon Sinek's take on why purpose beats manipulation in business and life. Short, clear, and quick to read.

Manuel T. Gomes 2 months ago 21

STAIRS Is Live: What the Ombudsman’s 2026 Report Means for Every Dynamics 365 Product Owner

Article

STAIRS Is Live: What the Ombudsman’s 2026 Report Means for Every Dynamics 365 Product Owner

The Housing Ombudsman’s July 2026 STAIRS (The Social Tenant Access to Information Requirements) consultation analysis report is officially out...

#D365ForHousing 2 months ago 27

Try the new SqlClient and Retry connections natively

Article

Try the new SqlClient and Retry connections natively

Microsoft.Data.SqlClient includes configurable retry logic for SqlConnection and SqlCommand, giving .NET applications built-in resilience for ...

Azure SQL Devs’ Corner 2 months ago 22

How AI Is Changing Microsoft Careers: Why Every Power Platform and Dynamics 365 Professional Must Upskill (2026 Guide)

Article

How AI Is Changing Microsoft Careers: Why Every Power Platform and Dynamics 365 Professional Must Upskill (2026 Guide)

Introduction Artificial Intelligence (AI) is no longer a futuristic concept—it’s becoming a core part of Microsoft’s ecosystem. Fr...

Softchief Learn 2 months ago 18

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