Dynamics 365 Customer Service Articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

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Microsoft Copilot Studio – Improvements to agent Evaluations experience

We are enhancing the Evaluations experience to help makers better understand agent quality and behavior in Microsoft Copilot Studio. This feat...

M365 Admin 7 days ago 7

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Microsoft Copilot – Admin controls to manage Business Applications in Work IQ

We are announcing the public preview of admin controls for managing Business Applications in Work IQ. This feature enables business applicatio...

M365 Admin 7 days ago 9

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Microsoft 365 apps: Introducing Update Repair in Inventory

Update Repair in Inventory helps admins identify and fix Windows devices with outdated or problematic Microsoft 365 apps via the admin center....

M365 Admin 7 days ago 9

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Updated Photos experience on Windows 11

Windows 11 will receive an updated Photos app starting mid-October 2026, enhancing browsing, organizing, and viewing local and OneDrive photos...

M365 Admin 7 days ago 9

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Teams Meetings Get AI Memories for Copilot

If your tenant has Microsoft 365 Copilot licenses, you'll soon see meeting archive files generated by AI for Teams meetings. The files are sto...

Office 365 for IT Pros 7 days ago 5

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Re: Power BI October 2026 Feature Summary

L_Henrique_alb some good suggestions! I've wished for a long time to have reusable objects for headers, side bars, etc.

All Power BI Updates Blog posts 7 days ago 10

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Looking for Patterns Instead of Exceptions: A Better Way to Clean Dirty Data in Power Query

One of the challenges I regularly encounter when working with client data is that people rarely enter information the way we wish they would. ...

Power BI Live Training - Power BI Online Training - Excelerator BI 7 days ago 5

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Customer Service Data Modelling: Connect Support Records for Clearer Decisions

Introduction A customer may contact support by chat, then follow up by phone about the same order. If each system holds a separate record, an ...

Softchief Learn 7 days ago 7

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Scalable D365 CE Data Model: Design for Growth and Performance

Introduction A D365 Customer Engagement (D365 CE) solution may begin with a few tables and links. As teams add processes, apps, and integratio...

Softchief Learn 7 days ago 7

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Re: Power BI October 2026 Feature Summary

Would be nice to add the ability to have field parameters measures as data field for Small Multiple in ribbon charts and others... That would ...

All Power BI Updates Blog posts 7 days ago 7

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Dynamics 365 Customer Service Articles

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