Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
How IFTTT went from unlimited free Applets to paid Pro plans, and why its community pushed back.
We are announcing the ability to manage overnight shifts as a single continuous schedule in Dynamics 365 Contact Center. This feature will rea...
Starting September 25, Microsoft 365 admins can control who uploads advanced Copilot agents and plugins, limiting access to specific users or ...
Microsoft 365 Copilot now includes Cowork adoption and impact insights in the Consumption dashboard and Viva Insights Advanced Insights. Avail...
Microsoft 365 Copilot will introduce Writing blocks by mid-September 2026, enabling users to create and refine longer-form content like emails...
Microsoft is introducing a feature to change the organizer of eligible Outlook meetings, allowing transfer of meeting ownership within an orga...
Microsoft 365 Copilot will support inline previews of code blocks, charts, and diagrams within conversations, eliminating the need for a separ...
Microsoft SharePoint will introduce the Remove-SPOFontFile PowerShell cmdlet by mid-October 2026, allowing admins to delete brand fonts across...
Outlook for iOS and Android will support Microsoft Purview Data Loss Prevention for calendar events, helping prevent sensitive data sharing in...
Outlook for Mac will support Microsoft Purview Data Loss Prevention for calendar events, detecting sensitive info in meeting details to preven...
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