Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
What is the ETA for fixing the jitter / flicker being experienced when scrolling in the Data pane? Seems an unusual and obvious bug which was ...
Why does your sales pipeline never match your finance team’s revenue report? If reps work in Dynamics 365 while accountants work in Quic...
I opened my Blog Lab Agent the other day to check a setting, and the first thing on the panel stopped me: Model — Claude Opus 5…
Why I don’t build huge PCFs anymore, and when I still reach for them Introduction When I think at Generative Pages, I usually compare th...
Bring your Dynamics 365 CE data into Microsoft 365 Copilot Chat - register an Entra app, allow it on the Dataverse MCP server, create a custom...
Customers can now view agent insights in the Agent 365 Dashboard in Microsoft Viva Insights (Copilot Analytics) without an Agent 365 license. ...
Sending from Aliases is now generally available in Exchange Online, allowing users to send emails from any mailbox alias. Admins can enable it...
The Cowork settings panel in Microsoft Copilot is renamed to Browser use in Microsoft Copilot to improve discoverability. This change, rolling...
Microsoft Teams is consolidating GitHub Notifications and GitHub Copilot into a single GitHub app, deprecating the legacy app by November 16, ...
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