Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

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Article

Your service principals probably don’t need secrets

Check out this article via web browser: Your service principals probably don’t need secrets Application policies in Entra have been arou...

JanBakker.tech - Sharing is Caring! 4 months ago 18

Article

Enabling Notes Analysis for AI-Driven Seller Insights in Dynamics 365 Sales

Sales teams mostly start their day with daily interactions with customers. Another tedious time-consuming work they do is to track those inter...

Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting 4 months ago 20

Article

Microsoft Teams: Meeting organizers can automatically start transcription without recording

Microsoft Teams will allow meeting organizers to automatically start transcription without recording by selecting the new “Transcribe on...

M365 Admin 4 months ago 5

Article

Microsoft Teams admin center: Events license management for Attendee Capacity Pack licenses

Microsoft Teams admin center will introduce centralized management for Attendee Capacity Pack licenses starting late April 2026. Admins can di...

M365 Admin 4 months ago 8

Article

First channel in new Microsoft Teams will default to threaded conversation layout

Starting May 2026, the first channel in newly created Microsoft Teams will default to the threaded conversation layout instead of Posts. This ...

M365 Admin 4 months ago 8

Article

Interim guidance for Egypt DST changes 2026

For Windows devices in Egypt, a workaround is available for an issue affecting Daylight Saving Time (DST). Between April 24 and April 30, 2026...

M365 Admin 4 months ago 10

Article

Microsoft Copilot (Microsoft 365): Now smarter with visuals: Copilot Chat leverages embedded images for richer, more accurate answers

Copilot has been enhanced to interpret and ground responses using images embedded in files such as Word documents (.docx), PowerPoint presenta...

M365 Admin 4 months ago 6

Article

Microsoft Viva: Viva Glint – Configure user and survey data retention for deleted users in Viva Glint

With the new control in Viva Glint, service administrators can now configure whether to retain or delete survey and relevant indefinable user ...

M365 Admin 4 months ago 10

Article

Outlook: Copilot now provides concise summaries with Outlook search results

Get answers to queries quickly with Copilot’s concise AI summaries at the top of Outlook search results. Users can dig deeper by opening...

M365 Admin 4 months ago 5

Article

Microsoft Teams: Report external users for security concerns in Teams

Users can now report suspicious external users directly within Teams, alongside existing block actions. Reports are surfaced in the Teams admi...

M365 Admin 4 months ago 4

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Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

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