Dynamics 365 Customer Service Articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

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Dynamics 365 Project Operations- Improve contract management usability

We are announcing improvements to contract management usability in Dynamics 365 Project Operations. This feature will reach public preview on ...

M365 Admin 1 month ago 5

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Dynamics 365 Project Operations – Enable Change Order Management

We are announcing the ability to enable structured creation, review, and approval of contract updates in Dynamics 365 Project Operations. This...

M365 Admin 1 month ago 10

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Dynamics 365 Project Operations – Enable multiple baselines for a project

We are announcing the ability to enable multiple baselines for a project in Dynamics 365 Project Operations. This feature will reach public pr...

M365 Admin 1 month ago 7

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Dynamics 365 Project Operations – Define the accounting date at invoice level

We are announcing the ability to define the accounting date at the invoice level in Dynamics 365 Project Operations. This feature will reach p...

M365 Admin 1 month ago 6

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What Advanced Plus Actually Buys You: Account IQ, Relationship Maps, and Warm Paths

Somewhere in every Sales Navigator licensing conversation, someone asks the question: what does the expensive seat actually do?…

Microsoft Dynamics 365 and Power Platforms Blog 1 month ago 11

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How to Fix Your Dynamics 365 CRM Email Alerts and Notifications Strategy

Most organizations implement Dynamics 365 notifications incorrectly, creating either alert silence or notification overload that causes users ...

Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM 1 month ago 16

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Re: Power BI August 2026 Feature Summary

Good to see this. I've had a few models where 95% of it works great on Direct Lake but there's always that one dimension table that really wan...

All Power BI Updates Blog posts 1 month ago 15

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How Batch Testing Prompts Helps You Build Reliable Copilot Agents

In a retail e-commerce company, the team was building an AI customer support agent to handle common queries like order status, returns, refund...

Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting 1 month ago 13

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The query finished…Why is my Fabric SQL database still consuming CUs?

Two minutes of database activity can mean 17 minutes of compute billing. And a CPU chart doesn't tell the whole story. Let's work through SQL ...

Data Mozart - Make music from your data 1 month ago 12

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Teams Gets Messaging Reminders

The Teams Remind Me feature is a new action available to allow users to create future reminders for chat and channel messages. When the set ti...

Office 365 for IT Pros 1 month ago 38

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Dynamics 365 Customer Service Articles

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