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Dynamics 365 Customer Service Articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

How to Build Enterprise Dashboards with Power BI and Dataverse

Article

How to Build Enterprise Dashboards with Power BI and Dataverse

Introduction In today’s competitive business environment, organisations generate enormous volumes of data from multiple systems including cust...

Softchief Learn 1 month ago 10

YouTube vs. Structured Online Courses: Choose the Best Way to Learn Microsoft Technologies

Article

YouTube vs. Structured Online Courses: Choose the Best Way to Learn Microsoft Technologies

Introduction A quick YouTube search can show you how to write a PowerShell command or build a Power BI chart. A structured course can guide yo...

Softchief Learn 1 month ago 14

Article

Teach Your Copilot Agent a Repeatable Skill

Microsoft Mechanics 1 month ago 12

Business Central 2026 release wave 2 (BC29): Reuse header/footer layouts across document reports

Article

Business Central 2026 release wave 2 (BC29): Reuse header/footer layouts across document reports

Hi, Readers.The public preview for Dynamics 365 Business Central 2026 release wave 2 (BC29) is available. Learn more: Link. I will contin...

Dynamics 365 Lab 1 month ago 14

Microsoft Copilot | Save and Schedule Prompts

Article

Microsoft Copilot | Save and Schedule Prompts

Did you know that you can save a prompt in Microsoft Copilot and reuse it anytime? You can also schedule the same prompt to run on its own. Th...

Rajeev Pentyala – Microsoft Power Platform 1 month ago 15

Fabric Runtime 2.0 Becomes the Default in Weeks: 2 Critical Breakages to Fix First

Article

Fabric Runtime 2.0 Becomes the Default in Weeks: 2 Critical Breakages to Fix First

Fabric Runtime 2.0 is planned as the default in late September 2026. Fix the two Fabric Runtime 2.0 breakages first: Python 3.13 and Delta 4.2...

Beyond the Horizon… 1 month ago 17

Article

Dynamics 365 Field Service: Plan asset maintenance using time, actual usage, and service sequences

Business value Organizations can maintain assets according to how the equipment ages, how much it is actually used, and which service activiti...

M365 Admin 1 month ago 9

Article

PowerPoint: Skills in Brand Kit

Upload skill (.md file) in Brand Kit and use within PPT Copilot Product PowerPoint Release phase General Availability Release date October CY2...

M365 Admin 1 month ago 9

Article

Power Apps: Control information density in model-driven apps

Model-driven apps now support configurable display density settings that let users choose how information is spaced throughout the application...

M365 Admin 1 month ago 17

Article

Dynamics 365 Field Service: Forecast asset usage to predict maintenance due dates

Business value Usage-based maintenance aligns service with the work an asset has actually performed, but a current meter reading alone does no...

M365 Admin 1 month ago 7

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