Dynamics 365 Customer Service Articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

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Power Apps: Monitor generative pages with out-of-the-box Application Insights telemetry

Admins and developers can monitor published generative pages with Application Insights. When an administrator configures Application Insights ...

M365 Admin 5 days ago 1

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Dynamics 365 Business Central: Finance – Use approvals with fixed asset journals

Organizations can use approval workflows with Fixed Asset Journals, which gives them the same level of control and oversight for fixed assets ...

M365 Admin 5 days ago 1

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Dynamics 365 Field Service: Keep Project Staffing and Field Service Scheduling Aligned

Deliver consistent scheduling outcomes across Dynamics 365 Project Operations and Field Service, regardless of where scheduling begins. When a...

M365 Admin 5 days ago 1

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Power Apps: Form fill assistance in apps can provide suggestions for existing values

We’re expanding form fill assistance in model-driven applications in Power Apps to suggest updates to fields that already contain values—not j...

M365 Admin 5 days ago 2

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Dynamics 365 Business Central: Expense Agent – Add an interim approver when you submit an expense report

This feature introduces support for a simple interim approval scenario for expense reports. When someone submits an expense report, organizati...

M365 Admin 5 days ago 1

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Dynamics 365 Project Operations: Support Approver Comments for Expense Reports in Expense Management Mobile app

Approvers using the Expense Management Mobile App currently have limited options to provide context when approving or rejecting expense report...

M365 Admin 5 days ago 1

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Microsoft Copilot (Microsoft 365): Sales Development Agent is now available

Autonomous agent that researches, qualifies, engages with leads, scaling sales capacity 24/7. More info: aka.ms/SDA-Public-Docs Product Releas...

M365 Admin 5 days ago

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Power Apps Vibe is Retiring: Converting Vibe Apps to Code Apps

If you have been experimenting with Power Apps Vibe, the AI-first app building experience at vibe.powerapps.com, there is an important date to...

365lyf.com 5 days ago 4

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What should the central AI CoE own?

Governing AI Agents in Practice — Article 02 When several teams start building AI agents, each team will face some of the same questions. What...

nijos.dev – Giving back to the community what I have learned 5 days ago 5

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Copilot in Dynamics 365 Customer Service & Service Agent

If there’s one thing you can count on from Microsoft, it’s a name change. Especially when it’s a Copilot product. 🙂 The Cop...

crmheidi 5 days ago 4

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Dynamics 365 Customer Service Articles

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