Dynamics 365 Customer Service Articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Article

Re: Manage semantic model settings in context with the default settings pane (Preview)

One thing I've noticed is that if I take ownership of a semantic model and then I get to the data connections page, that new ownership isn't c...

All Power BI Updates Blog posts 1 month ago 11

Article

Where to store your Microsoft 365 passkey?

Check out this article via web browser: Where to store your Microsoft 365 passkey? Microsoft 365 (Entra ID) has supported passkeys for a long ...

JanBakker.tech - Sharing is Caring! 1 month ago 16

Article

Microsoft 365 app: Cloud Update – Extended rollback support for Monthly Enterprise Channel

Cloud Update is expanding rollback options for devices on Monthly Enterprise Channel. Administrators will be able to roll back devices to a re...

M365 Admin 1 month ago 16

Article

Dynamics 365 Field Service: Process subcontractor photos, completion documents, and inspection results

Business value Subcontractors often document completed work through photos, service reports, inspection forms, certificates, and other files. ...

M365 Admin 1 month ago 17

Article

Dynamics 365 Field Service: Support multiple warehouse assignments for field technicians

Field technicians often source parts from more than one warehouse. Limiting a technician to a single warehouse can make it harder to reflect h...

M365 Admin 1 month ago 16

Article

Dynamics 365 Field Service: Microsoft Copilot in Field Service Mobile app

Microsoft Copilot in the Dynamics 365 Field Service mobile app brings conversational AI chat capabilities directly to frontline workers. Once ...

M365 Admin 1 month ago 15

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Dynamics 365 Field Service: Enhanced visibility into work order financial performance

The new Work Order Cost Summary gives field teams a clearer view of how project-related work is performing by bringing estimated and actual co...

M365 Admin 1 month ago 18

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Dynamics 365 Field Service: Review and visualize an asset’s maintenance schedules

Business value An asset can have several lines of service, each with its own maintenance schedule, recurrence pattern, and future events. When...

M365 Admin 1 month ago 15

Article

Outlook: Insert Symbol

You can insert a variety of symbols into an email message while composing it. To add a symbol, go to the Insert tab and select Symbols. Produc...

M365 Admin 1 month ago 15

Article

Dynamics 365 Field Service: Onboard mid-lifecycle assets into maintenance plans

Business value Organizations often introduce maintenance management after equipment is already operating or acquire used assets with establish...

M365 Admin 1 month ago 13

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Dynamics 365 Customer Service Articles

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