Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Page 131 of 2733

Article

Microsoft Entra ID SSPR will require registered authentication methods starting September 7, 2026

Starting September 7, 2026, Microsoft Entra ID SSPR will require explicitly registered authentication methods for password reset verification,...

M365 Admin 3 months ago 2

Article

Microsoft Copilot Studio: Mistral Medium 3.5 will be available (admin opt-in required)

Microsoft Copilot Studio will add Mistral Medium 3.5 as an external AI model option, disabled by default and requiring admin opt-in. Available...

M365 Admin 3 months ago 5

Article

Dynamics 365 Project Operations – Task level calendars for precise planning

We are announcing task level calendars for precise planning in Dynamics 365 Project Operations. This feature will reach public preview on June...

M365 Admin 3 months ago 1

Article

Dynamics 365 Contact Center- Use representatives for commercial proactive engagement

We are announcing the ability to use representatives for commercial proactive engagement in Dynamics 365 Contact Center. This feature will rea...

M365 Admin 3 months ago 5

Article

Dynamics 365 Contact Center – Enable AI-assisted time-off and swap requests

Update: Release of this feature has been updated. We are announcing the ability to enable AI-assisted time-off and swap requests in Dynamics 3...

M365 Admin 3 months ago 1

Article

Dynamics 365 Customer Insights – Data- Increase agent accuracy by grounding the agent in customer insights

We are announcing the ability to increase agent accuracy by grounding the agent in customer insights in Dynamics 365 Customer Insights –...

M365 Admin 3 months ago 3

Article

Microsoft Power Automate – Export object-centric process mining data to Microsoft Fabric semantic model

We are announcing the ability to export object-centric process mining data to Microsoft Fabric semantic model in Microsoft Power Automate. Thi...

M365 Admin 3 months ago 4

Article

Power Platform – View sensitivity labels in Microsoft Copilot Studio

We are announcing the ability to view sensitivity labels in Microsoft Copilot Studio. This feature will reach general availability on June 30,...

M365 Admin 3 months ago 2

Article

Microsoft Cans Power BI App for Microsoft 365 Usage

Microsoft has announced that the Microsoft 365 Usage Analytics Power BI app will retire on August 1, 2026. The alternative is the usage report...

Office 365 for IT Pros 3 months ago 16

Article

How Automated Scheduling Changed Clara’s Field Sales Team

Clara had a ritual every Sunday evening. Laptop open, coffee going cold beside her, spreadsheet on one screen and her team's calendar on the o...

Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM 3 months ago 10

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Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

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