Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

Connecting customer-built AI to Microsoft 365 Copilot: The proxy agent pattern

Real-world agent case studies - how organizations are using AI Agents

How to Secure Dynamics 365 Documents in SharePoint Automatically

The short answer: use a tool that automatically replicates your Dynamics 365 permission model into SharePoint. CB Dynamics 365 SharePoint Perm...

What’s new and coming next to Microsoft 365 Copilot and Teams

Hat on, roadmap rolling. ✨ I follow the Microsoft Admin Center (MAC) Message Center all the time — or to be precise, my AI teammate follows it...

How SharePoint Integration Improves Dynamics 365 Document Management

Managing business documents inside Dynamics 365 can become increasingly difficult as CRM data grows. Sales teams upload proposals, support tea...

Microsoft Purview | Data Lifecycle Management – Archive OneDrive and SharePoint files under retention

Microsoft Purview Data Lifecycle Management will enable archiving OneDrive and SharePoint files under retention policies to reduce storage cos...

Microsoft 365 Copilot app: Simplified, chat-centered experience

Microsoft 365 Copilot app updates introduce a streamlined, chat-centered experience with simplified navigation, a new Tasks tab, and consolida...

Microsoft 365 Copilot: Support for real-time screen sharing in Copilot voice sessions

Microsoft 365 Copilot will support real-time screen and camera sharing in voice sessions, enabling Copilot to analyze visual content and provi...

Microsoft Clipchamp: Licensing SKU and service plan naming update

Microsoft Clipchamp licensing SKU and service plan names will be updated in mid-June 2026 for clarity and consistency with Microsoft 365 stand...

Microsoft Teams: Guest invitation emails will be sent from the inviter’s email address

Microsoft Teams guest invitation emails will soon be sent from the inviter’s email address instead of a no-reply address, improving clarity an...