Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
The SharePoint mobile app for iOS and Android is redesigned around a personalized Discover experience, launching mid-October 2026 worldwide. I...
Microsoft Agent 365 now integrates observability for third-party agents from Amazon Bedrock Classic, AgentCore, Google Vertex AI, and Anthropi...
Newly created Microsoft Viva Engage communities will have Microsoft 365 group settings enabled by default, subscribing members to community em...
Today, we are announcing the general availability of DiskANN Vector Index & Search across Azure SQL Database, Azure SQL Managed Instance w...
Discover easier ways to use Copilot in OneDrive The new Prompt Gallery offers ready-to-use prompts for common file tasks, helping you get star...
Legal plugins in Copilot provide purpose-built skills to help legal professionals summarize, draft, review, and redline legal documents. Avail...
Copilot brings agentic video creation to Clipchamp Video Hub. Users can generate, edit, and refine videos from prompts—grounded in explicit do...
We are increasing the maximum auto-labeling capacity for SharePoint and OneDrive from 100,000 up to 500,000 files per tenant per day. This hel...
We are bringing back send availability on both iOS and Android. iOS users will now also be able to access more of this feature via keyboard an...
Organizations often use the same field teams for both customer work and internal operational work, such as maintenance, inspections, or asset-...
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