Dynamics 365 Customer Service Articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

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Dynamics 365 Business Central: Reporting and data analysis – Trace G/L account usage in finance reports

Financial report authors can now identify uncategorized accounts, trace account usage and calculations, and preview definitions before publish...

M365 Admin 1 month ago 6

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Dynamics 365 Business Central: Reporting and data analysis – Reduce complexity of report datasets

Word layouts now include a company information dataitem that is shared across all report datasets. This reduces the work needed for a report d...

M365 Admin 1 month ago 3

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Dynamics 365 Business Central: Copilot and agents – Manage tasks from all agents in dedicated task pane

This feature introduces a dedicated task pane in Business Central that displays all tasks generated by the agents. The task pane appears as an...

M365 Admin 1 month ago 14

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Dynamics 365 Contact Center: Quality evaluation – Specify who to evaluate in conversations

Participant evaluated” lets users choose who to evaluate within a conversation transcript for quality evaluation.Users can select Partic...

M365 Admin 1 month ago 8

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Dynamics 365 Customer Service: Service tools, skills and plugins are now available for Cowork, Code and Scout

The updated Service application brings Dynamics 365 Customer Service context, actions, and guided workflows into supported Copilot experiences...

M365 Admin 1 month ago 8

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Dynamics 365 Business Central: Reporting and data analysis – Design document report themes with the updated Word add-in

Design document report themes using the new document samples controls in the Word add-in. We have added samples that look like common document...

M365 Admin 1 month ago 5

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Migrating Elasticsearch Mappings to Azure Cosmos DB

This post focuses on one of the most important design tasks when migrating from Elasticsearch to Azure Cosmos DB: translating an Elasticsearch...

Azure Cosmos DB Blog 1 month ago 8

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Microsoft 365 for IT Pros October 2026 Update

Updated EPUB and PDF files for the four books in the Microsoft 365 for IT Pros eBook bundle are available for current subscribers to download ...

Office 365 for IT Pros 1 month ago 6

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AI Agent Project Lifecycle: Build a Reliable System From First Use Case

Introduction A polished AI agent demo can finish a task in minutes, then fail when it meets a real workflow. Reliable results depend on choice...

Softchief Learn 1 month ago 6

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From Business Requirement to Enterprise AI Agent: A Blueprint for Safe, Measurable Delivery

Introduction A request to “reduce the support backlog” sounds clear until a team must decide what the agent can answer, which records it can a...

Softchief Learn 1 month ago 6

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Dynamics 365 Customer Service Articles

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