Dynamics 365 Contact Center

Solve key business challenges with fusion teams and Power Apps like Ernst & Young

Ernst & Young (EY) is using Power Apps to solve key business challenges by creating fusion teams. With the help of Power Apps, the company...

A new way to manage gateways in Power BI!!!

In this video, Adam introduces the new way to manage gateways in Power BI, which has recently been updated. He takes viewers through a step-by...

Dynamics 365 Dormant user security accounts in Finance and Operations

Dear Microsoft BizApps Community, Welcome to my next blog on Security framework, this article talks about the dormant user accounts in Dynamic...

Dynamics 365 Sales Predictive Lead Scoring

New accessibility features in Play My Emails

Microsoft is committed to creating products and services designed for everyone, including over one billion people with disabilities. In celebr...

Application-Like Development Techniques (with Sam McKay)

In this video, Sam McKay explores various techniques to develop applications with the look and feel of a commercial product. Throughout the vi...

Omnichannel for Customer Service – IVR BOT Skills Based Routing

In this blog post I hope to describe how you can setup an IVR BOT for Microsoft's Omnichannel for Customer Service voice channel. And how the ...

Using the Graph API to Generate Mailbox Folder Statistics

A reader asked if it's possible to use PowerShell to return the unread count for the Inbox folder in user mailboxes. The standard Exchange Onl...