Dynamics 365 Contact Center

Power Automate – Restore accidentally deleted flows

We are announcing the ability to restore accidentally deleted flows in Power Automate. This feature will reach public preview on June 1, 2026....

Dynamics 365 Customer Service – Manage intraday operations with AI agent (preview)

We are announcing the ability to manage intraday operations with AI agent in Dynamics 365 Customer Service. This feature will be available for...

Power Automate – Schedule desktop flows without a cloud flow requirement

We are announcing the ability to schedule desktop flows directly in Power Automate without requiring a cloud flow as an intermediary trigger. ...

Dataverse in Microsoft 365 Copilot

Copilot Cowork: From conversation to action across skills, integrations, and devices

Today, we’re announcing additional capabilities in Cowork to expand on what it can make possible for you. The post Copilot Cowork: From conver...

What’s New in Dynamics 365 Customer Service 2025 Wave 1

The Dynamics 365 Customer Service 2025 Wave 1 Release introduces Copilot‑powered capabilities that help support teams find cases faster, get a...

Dataverse plugin for coding agents

Considering NL2SQL? Should your database really be the prompt? How can SQL MCP Server help?

You’ve probably experienced both of these, perhaps at the same time. First, that desire to let an agent get at your data. It’s driven by simpl...

Considering NL2SQL? Should your database really be the prompt? How can SQL MCP Server help?

You’ve probably experienced both of these, perhaps at the same time. First, that desire to let an agent get at your data. It’s driven by simpl...

Microsoft 365 & Power Platform Community Call – May 14th, 2026 – Screenshot Summary

Call Highlights   SharePoint Quicklinks: Primary PnP Website: https://aka.ms/m365pnp Documentation & Guidance SharePoint Dev Videos Issues...