Dynamics 365 Contact Center

Sending a Welcome Message to New Employees Part 2

Some days ago, I wrote about creating a new employee welcome email with ICS files for corporate events. As it turns out, Inviting employees to...

My AB‑730 Certification Experience: How I Prepared, What I Learned, and Tips for You

I recently cleared the AB‑730: AI Business Professional certification. In this post, I share my preparation path, exam experience, key takeawa...

Business Central 2026 release wave 1 (BC28.1): Enable Investment Boost for fixed assets (Bonus Depreciation Method)

Hi, Readers.Dynamics 365 Business Central 2026 wave 1 (BC28.1) is generally available. More details: Cumulative Update Summary for Micros...

Finance Agent in Microsoft 365 Copilot - Variance Analysis

Microsoft 365: Pay-as-you-go storage for OneDrive

New pay-as-you-go, consumption-based meter for additional OneDrive storage. Control which OneDrive accounts can grow beyond their licensed sto...

Microsoft Purview: Endpoint Data Loss Prevention – Allow customer to scope JIT Audit to specific user or user group

Enable customers to include or exclude users/user groups from Just‑In‑Time (JIT) Audit, ensuring audits are generated only for the selected us...

Microsoft Purview: Endpoint Data Loss Prevention – Ability to protect files stored in the excluded folders in Windows

Endpoint DLP now extends protection to files stored in commonly excluded Windows folders, including Temp and AppData. This helps improve cover...

Outlook: Co-Authoring Highlight and Rewrite

Users can now collaborate with Copilot to make improvements to email drafts. Select a section of the draft and ask Copilot to make changes, li...