Dynamics 365 Contact Center

Microsoft Teams: Specify who has control of production tools in Teams meetings and events

A new meeting option for Teams meetings with presenters and events that enables organizers to designate ‘Who has control of production t...

Microsoft Copilot (Microsoft 365): Add custom insights to record summaries in Sales agent

Sales agent gives you strong CRM-based account and opportunity summaries, but important context is often spread across non-CRM systems. With t...

Microsoft Purview: Data Loss Prevention – Collection and DLP Policies for Intune-Policy Managed Apps

We are introducing a new integrated Microsoft Purview Data Loss Prevention (DLP) capability for Intune Mobile Application Management (MAM)-pro...

Microsoft Copilot (Microsoft 365): Link meetings to CRM records automatically with AI

This feature saves you time by automatically connecting your meetings to the correct CRM records. You have the right deal insights at your fin...

Microsoft Copilot (Microsoft 365): Enrich Sales agent meeting prep with more data sources

Walking into a customer meeting with incomplete context can mean missed risks, overlooked issues, and conversations that fall flat. With acces...

Microsoft 365 Copilot in Dynamics 365 Customer Service with Service Agent

Using Python Notebooks to Merge Data into a Microsoft Fabric Lakehouse

In this blog post I am going to show you how to use a Fabric Python runtime notebook (This is the notebook which only uses Pure Python functio...

Streamlining Model Onboarding and Exploration in Microsoft Foundry

Optimizing Model Deployment and Performance in Microsoft Foundry

Building on Vercel’s eve + Azure Cosmos DB: An Agent That Remembers

Most “AI agent” demos forget everything the moment the process exits. That’s fine for a toy project, but useless for anythin...