Dynamics 365 Commerce

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All Transfer Capabilities in Dynamics 365 Contact Center

Dynamics 365 Contact Center enables seamless customer handoffs with flexible transfer options, including direct, warm, queue, Teams, and exter...

Microsoft Dynamics 365 Blog 5 months ago 17

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Microsoft 365 Copilot and Workforce Insights agent will use the SupervisorIndicator attribute from MODIS to customize manager identification b...

M365 Admin 5 months ago 2

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Microsoft Teams now provides audio announcements to PSTN participants when Copilot processes their audio in Copilot Only mode. This rollout is...

M365 Admin 5 months ago 3

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Microsoft Teams mobile will introduce a new “Catch up” view in early 2026, summarizing @mentions, replies, and chats in a card-bas...

M365 Admin 5 months ago 5

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Microsoft Purview will add a Policy sync status feature for Microsoft 365 label publishing policies, providing admins visibility into synchron...

M365 Admin 5 months ago 9

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We’ve released updates to the following update channel for Microsoft 365 Apps: Current Channel When this will happen: We’ll be gra...

M365 Admin 5 months ago 8

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AI in SharePoint public preview introduces an AI-powered site creation experience by April 2026 and an OpenAI fallback model option rolling ou...

M365 Admin 5 months ago 5

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Admin should be able to see the Endpoint DLP policy sync status on the Purview portal within 30 mins. Product Release phase Preview Release da...

M365 Admin 5 months ago 4

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We are introducing a refreshed chat-first design in the Microsoft 365 Copilot mobile app, bringing a cleaner, more intuitive interface to user...

M365 Admin 5 months ago 11

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Multimodal capture enables users to transcribe audio, take images, and type notes in a single session. Copilot then creates a structured Copil...

M365 Admin 5 months ago 5

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