Microsoft Dynamics 365 Sales: Latest Dynamics 365 Sales

Microsoft Dynamics 365 Customer Experience Analyst : Set up conversation intelligence.

Conversation Intelligence in Microsoft Dynamics 365 Sales is an AI-powered feature that helps sales teams gain deeper insights from their cust...

Copilot Confusion for SMBs (and likely many others!)

The term "copilot" is being used by different departments of businesses, which can be confusing. This was a common topic at the recent Dynamic...

Microsoft Dynamics 365 Customer Experience Analyst : Configure text messages

Configuring text messages in Dynamics 365 Sales enables sales teams to communicate with customers via SMS directly from the system, creating a...

Dynamics 365 Wave 1 2022 Release (Sales and Marketing): Microsoft Business Applications Launch Event

Optimizing a Sales KPI Report in Power BI for Better Sales Visibility

Optimizing a Sales KPI Report in Power BI for Better Sales Visibility Introduction Sales teams work with a lot of data every day, including le...

5 Advanced Features to Have in Your Dynamics 365 Calendar Extension

Organizations have started using calendars aggressively after relaxing the importance of daily planning and its effect on productivity. But ca...

IDC shares how generative AI transforms business processes within marketing, sales, and service 

This post is authored by Gerry Murray, Marketing and Sales Technology Research Director, IDC; and coauthored by Carlena Neely, Product Marketi...