Dynamics 365 Customer Service – Simulate AI field prediction capability from Case Management Agent
We are announcing the ability to test how well the Case Management Agent is performing with field prediction in Dynamics 365 Customer Service....
Dive into the world of project management with our curated collection of blogs focusing on Microsoft Dynamics 365 Project Service Automation. Stay informed about the latest trends, best practices, and expert insights to streamline your project workflows and maximize efficiency.
We are announcing the ability to test how well the Case Management Agent is performing with field prediction in Dynamics 365 Customer Service....
Microsoft has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Sales Force Automation for the fifteenth consecutive year. Th...
Let’s face it—customers don’t just want fast service anymore. They want businesses to know what they need before they even ask. Whether it’s a...
The latest update to Dynamics 365's April 2024 wave has introduced new features to the outbound dialer in Omnichannel for Customer Service. Th...
In an era defined by dynamic markets and evolving technologies, the pursuit of operational excellence has taken centre stage. Imagine making y...
Ensuring success in your Microsoft Dynamics 365 CRM implementation calls for effective support and continuous user training. Neglecting these ...
If you're using Microsoft Dynamics 365, you know that it offers various settings that can be configured as per different business requirements...
In this blog post, we will explore a new feature introduced in Dynamics 365 Marketing- the ability to create segments using real-time marketin...
For a QA team that takes on the Agile methodology for its project, the biggest challenges are tight deadlines and… The post API testing ...
Microsoft's Dynamics 365 Sales is a CRM platform known worldwide, offering sales teams the tools they need to connect and engage customers, no...
Azure
Dynamics 365
Microsoft 365 Sharepoint
Microsoft 365 Teams