Try Desktop companion application for Dynamics 365 Contact Center
One year ago, Microsoft launched its Contact Center as a Service (CCaaS) solution, powered by AI. This is built on top of the existing Dynamic...
Dive into the world of project management with our curated collection of blogs focusing on Microsoft Dynamics 365 Project Service Automation. Stay informed about the latest trends, best practices, and expert insights to streamline your project workflows and maximize efficiency.
One year ago, Microsoft launched its Contact Center as a Service (CCaaS) solution, powered by AI. This is built on top of the existing Dynamic...
I’m sure by now it hasn’t escaped anyone’s attention that Microsoft has been on an absolute roll when it comes to announcing agents—whether th...
We are announcing the Summarize work orders with Copilot in the mobile app feature for Dynamics 365 Field Service. With this feature, technici...
In this post, Malla Reddy Gurram, also known as UK365GUY, shares his thoughts on the use of monthly channels for features in Customer Service ...
If you are encountering the "URL of the Dynamics 365 organization connected to this portal has been changed" error message on your portal, don...
The latest update to Dynamics 365's April 2024 wave has introduced new features to the outbound dialer in Omnichannel for Customer Service. Th...
In this video tutorial, we explore how to effectively manage your project's requirements, tasks, and bugs using Azure DevOps Boards. Specifica...
Business Application Managers want to ensure smooth and efficient workflows for their sales teams. This involves selecting and managing sales ...
Creating identical or similar records is a common occurrence in various businesses. For example, businesses dealing with repeat customers, rec...
If you are a Dynamics 365 for Marketing user, you are probably aware that the platform is currently transitioning its features from Outbound M...