Microsoft Dynamics 365 Project Service Automation: Latest updates

How to add new Expense to a Project in Power Apps based Project tracking tool?

Here are the steps to perform to create a new Expense in Power Apps based Project Tracking system. Read more about the Prospect and Project Ma...

Configure Case Handling Time widget for the Case form – Dynamics 365 Customer Service

The Case Handling Time widget (preview) can be added to the Case Form, giving a focused way to track case resolution efficiency. By using this...

Use Copilot to generate knowledge articles from resolved cases – Dynamics 365 Customer Service

To enable the feature of generating knowledge articles through Copilot, navigate to Customer Service Admin Center >> Agent Experience ...

Dynamics 365 Business Central: How to use filter expressions in API related resource ($expand)

If you're a Dynamics 365 Business Central user, you may have been pondering how to use filter expressions in API related resources ($expand). ...

Unveiling Business Optimization: Rachel Profitt's Deep Dive into Dynamics 365's Process Catalogue and Power Platform Synergies

Get ready for an insightful conversation with Rachel Profitt, Microsoft's principal program manager, as she discusses the Dynamics 365 process...

Why Dynamics 365 Customer Service is a Game-Changer for Small Businesses

Introduction: In today’s fiercely competitive business environment, customer service has transcended beyond just being a support functio...

Configure Facebook Channel – Omnichannel (Dynamics 365 Customer Service)

To setup Facebook Channel, Login to https://developers.facebook.com/, create a new account or use an existing developer account Create a new F...

Considerations when extracting Dynamics 365 Marketing Insights

For those using Dynamics 365 Marketing, it's important to consider the best strategies for extracting marketing insights. Microsoft has direct...