How to Configure Generative AI Plugin in Copilot for Improved Customer Service
Microsoft has added new AI features to Dynamics 365 Customer Service to improve customer support. One of the most useful additions is the Cust...
Dive into the world of project management with our curated collection of blogs focusing on Microsoft Dynamics 365 Project Service Automation. Stay informed about the latest trends, best practices, and expert insights to streamline your project workflows and maximize efficiency.
Microsoft has added new AI features to Dynamics 365 Customer Service to improve customer support. One of the most useful additions is the Cust...
Managing customer interactions efficiently requires having all related information, documents, screenshots, and other supporting files, readil...
Dynamics 365 Contact Center now includes advanced forecasting capabilities that enable organizations to predict case and conversation volumes ...
Meet Jack, a customer service representative working at a B2B company. He often finds himself too busy and stressed under a constant stream of...
Cumulative Update (September, 2024) for Microsoft Dynamics 365 Business Central is now released. BC25 public preview: The public preview for D...
Hello Everyone,Today I am going to share my thoughts on improving usability and performance of the schedule board.Let's get's started.With thi...
Recently we found that in one of the environments, the Date Window Start / End Dates was not showing up on the Work Order Forms, unlike the ot...
Hi, Readers.The public preview for Dynamics 365 Business Central 2024 release wave 1 (BC24) is available. Learn more: Link. I will contin...
Real-time data integration has become a crucial element in today's fast-paced business environment if companies strive to stay competitive. Ki...
Microsoft has announced the 2022 release wave 1 plan for Dynamics 365 and Industry clouds, and this informative post highlights some watchlist...