Microsoft Dynamics 365 Project Service Automation: Latest updates

Dynamics 365 Customer Service – Use shift bookings to assign conversations

We are announcing the Shift based routing feature in Dynamics 365 Customer Service. This feature enables unified routing to ensure that tasks,...

5 steps for becoming AI-ready in field service

The era of AI came upon us quickly, and many business leaders are scrambling to determine AI strategies that provide the best way forward for ...

Currying Favor with Tech: Jason Earnshaw's Journey Through Lotus Notes to Low-Code Revolution and Dynamics 365

Join Jason Earnshaw, the Low Code Practice General Manager at Huddersfield, on a journey through the evolution of IT, from Lotus Notes to the ...

Immersive Spaces for Teams Service Plan Update

Microsoft 365 and Office 365 licenses will soon have a new service plan called Immersive Spaces in Teams. Rollout is expected to begin in mid-...

Enhanced User Experience with Dynamics 365 Field Service Mobile App (Preview)

Microsoft’s Dynamics 365 Field Service Mobile application allows users to work on tasks and resolve issues directly from their mobile de...

Why Dynamics 365 Customer Service is a Game-Changer for Small Businesses

Introduction: In today’s fiercely competitive business environment, customer service has transcended beyond just being a support functio...

Create a Price Quotation from Dynamics 365 with DocumentsCorePack

Watch us build a professional Price Quotation directly from CRMPlus365/Dynamics 365 using DocumentsCorePack. Transcript This is Steve Pestillo...

Automate deployments with Power Platform Pipelines, now in preview

Power Platform Pipelines have arrived, promising to revolutionize the way Power Platform and Dynamics 365 customers approach application lifec...

Lead to Opportunity to Customer in Microsoft Dynamics 365 CRM – Get the first step right by automating Lead Assignment!

The success of a business depends on Sales. And sales depend on Leads. But even in this day and age of automation, only 25% of marketing and s...